Website Maintenance & Support
Ongoing engineering support with defined SLAs, proactive monitoring, and dedicated senior engineers on retainer. Your website or application stays fast, secure, and up to date without you ever having to think about it.
What you get
Key features
Every Maintenance & Support engagement includes the following as standard.
- 0124/7 uptime and error monitoring
- 02Defined SLA response and resolution times
- 03Framework and dependency upgrades
- 04Regular security patching and CVE monitoring
- 05Automated backups with tested restore drills
- 06Content updates and small feature rollouts
- 07Monthly performance and uptime reports
- 08Shared Slack or Teams support channel
Technology stack
What we build this on
Every stack choice below is battle-tested at production scale. No hobby frameworks, no bleeding edge for its own sake.
FAQs
Maintenance & Support, answered
What is included in a standard maintenance retainer?+
Uptime monitoring, security patching, dependency upgrades, small content and design updates, backup verification, performance reporting, and dedicated Slack or Teams access to a senior engineer. Retainers are scoped by hours per month.
What SLAs do you offer?+
Critical issues (site down, security breach): 1-hour response, 4-hour resolution target. High priority: 4-hour response, next business day resolution. Standard: 1 business day response, 5 business day resolution. Custom SLAs are available for enterprise retainers.
Can you take over a site or app we did not build?+
Yes. We run a 5 to 10 day onboarding audit to understand the codebase, infrastructure, and any technical debt. After that we take over ongoing support with the same SLAs as a build we shipped ourselves.
How do you handle emergencies outside business hours?+
Enterprise retainers include 24/7 emergency response. Standard retainers cover UAE business hours plus a paid-per-incident out-of-hours option. Every plan is clear on what triggers an on-call engineer.
Do you cover framework and dependency upgrades?+
Yes. Node.js, framework major-version upgrades (Next.js, NestJS, Laravel), security-only patches, and quarterly dependency reviews are all standard. Major framework migrations are typically quoted as separate projects.
What if we need feature work, not just maintenance?+
Small feature work fits inside the retainer hours. Larger features are quoted per sprint, using the same senior team who runs your maintenance so there is no context lost.
Can we scale support up or down monthly?+
Yes. All retainers are month-to-month with 30 days notice. You can add or remove hours as your needs change.
Do you provide monthly reports?+
Yes. Monthly written report covering uptime, performance metrics, tickets resolved, upgrades applied, and recommendations for the coming month.
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ExploreReady to scope your maintenance & support project?
Free technical call. Bring your requirements, we will scope honestly and share a proposal within one business day.